2022 Business Report

The needs of our partners are constantly evolving, reflecting the changing expectations of their customers. To answer those needs, we are transforming our processes and solutions in order to offer simple, accessible, innovative and high-value products through an omnichannel experience to their clients. We thus help partners grow their revenues and target more customers by embedding the best insurance offer into products so that both BNP Paribas Cardif and our partners' products and services are put together naturally and organically.

Keep adding value to our insurance solutions for both our partners and customers

CZECH REPUBLIC

Simplifying underwriting and claims processes while offering exclusive embedded services

Customers want to easily subscribe to products, and easily declare claims when they occur. To achieve this, we have modified the whole customer journey in the Czech Republic across the Moneta Money Bank mobile and Internet banking ecosystem. Subscribing to our product CPI 3.0 takes just minutes, bringing convenience and efficiency to our business partners and customers. It has minimum exclusions, together with enhanced risk coverage such as involuntary unemployment for self-employed workers and workers abroad, thus making insurance more accessible.

There is also a new online application that allows 24/7 remote consultation with a doctor via chat or video call, including diagnosis and electronic prescriptions. It is unique in the market, and we are the first to offer this type of free integrated service. The claims process has also been accelerated, relying on APIs (Application Programming Interface) to provide clients with a seamless experience. These new services embody a new generation of Creditor Protection Insurance (CPI) with easier underwriting, broader coverage and a seamless claims process.

BELGIUM

A fully digital experience for brokers and high-quality products for their clients

Making the broker’s experience fully digital and the customer journey for mortgage insurance more straightforward is now a reality in Belgium. We have extended an agreement with our Belgian partner and financial institution Record Credits (Record Bank), which had first been signed in 2005. Together, we ensure access to high-quality products at a very competitive price and improve the relationships between brokers and our partner through lean processes and dynamic sales support.

Hypo Protect, our Mortgage CPI product, offers protection in case of death, disability, and unemployment, as well as an exclusive second medical opinion and dedicated assistance.

BRAZIL

Sharing expert knowledge and building synergies to help grow penetration and revenues

Sharing our knowledge in products, segmentation, analytics, digital and commercial management can allow our partners to grow their revenues faster thanks to a better penetration. With the bank BRB Banco de Brasilia, we thus signed a strategic commercial partnership agreement to help them grow the performance of their “Protection Programme” faster.

This partnership strengthens BRB business ambition for the next twenty years to distribute insurance products on BRB channels in Brazil, including CPI as well as life and accident cover, payment instrument protection and other personal insurance cover. BRB is a bank with several credit lines, a strong branch channel and fast digital development, serving different client segments (low to high income, entrepreneurs, public employees, etc.), and this partnership contributes to making insurance more accessible.