02. Technology
24 hours with Benny Lee
24 hours with Benny Lee
Chief Digital & Data Officer at BNP Paribas Cardif in Asia
Platformisation is at the heart of our value proposition to our partners and an important pillar to help achieve the mission of making insurance more accessible. This is why we created ONESystem, a unified and flexible state-of-the-art platform that enhances the technical and business capabilities of both our teams and partners. This 360-degree solution supports business and customer service excellence through effective technologies and efficient operations support.
ONESystem has successfully transformed BNP Paribas Cardif in Taiwan in just four months by introducing seamless functionalities such as e-proposal, e-subscription, and digital payment. In addition, the new system design makes it possible to launch products and integrate with partners at an unprecedented level. To get a sense of how this has been achieved, join Benny Lee, Chief Digital & Data Officer at BNP Paribas Cardif in Asia, and his team on a typical day at our regional office in Hong Kong. What’s on the menu?
One of my key focuses is to make sure my teams are moving in the same direction and contribute to serving our partners more efficiently. We start the day by discussing our plan of action and priorities concerning our projects. As the team members are all experts in different fields (solution architecture, customer solutions, partners' solution, solution delivery and digital platform and marketing), everybody contributes to collectively accompanying our partners' transformation.
That’s why this daily ‘refresh’ is crucial for organising our thoughts and sustaining the team’s momentum, but also to work on the potential pain points of the platform. As a manager, I consider myself more as a teammate than as a superior. I believe in creating a positive and collaborative atmosphere where everyone feels challenged and is encouraged to explore and learn from their mistakes.
We have a mid-morning conference call all together with other BNP Paribas Cardif teams: today Japan, to discuss the latest developments for the ONESystem platform. This unique platform has seven distinct solutions, each interconnected tightly together: in addition to ease-of-use, user experience, security, and stability, ONESystem is also configured to change quickly and easily to meet the needs of future business requirements. Most insurance companies employ piecemeal design principles rather than seeing platform design in a holistic way. This is the major strength of our ONESystem, and something we are especially proud of!