2022 Business Report

A successful customer experience relies on back-end processes working smoothly among service providers. With our combination of technology and industry knowledge, we continuously optimise our internal processes and reporting to help our partners improve their data management and decision-making. As part of our commitment to make insurance more accessible, we also help them develop plug-and-play solutions. More streamlined systems lead to a higher NPS.

BRAZIL, CHILE, COLOMBIA, MEXICO, PERU

Enhancing our IT solutions and assets to meet our partners’ specific needs

In Latin America, to adapt to changing customer behaviours and a shifting regulatory environment, we offer a compelling value proposition to our partners, embodied in 10 promises and 95 services. We launched One Insurance, which offers simple, useful and fair products, provides customised offers, allows easy subscription, a fast claims journey, constant support, plug-and-play solutions and data science expertise.

Across Latin America, we have enhanced our IT solutions, progressively migrating all our IT tools, systems and digital assets onto a single and efficient platform, enabling our partners to more easily access a new level of services and deliver a better customer experience.